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1. Repair Microsoft Office 365 App

Summary

This article describes some useful tools for Microsoft Outlook for Mac.

More information

Outlook Search Repair

The Outlook Search Repair tool repairs search results within Outlook.

Important

Due to some changes in macOS Mojave, this tool no longer works in 10.14 and higher. If you are on macOS Mojave (10.14), you can follow the steps below to reindex Spotlight for Outlook for Mac.

1. Choose Apple menu, then System Preferences, and then Spotlight.

2. Select the Privacy tab.

3. In Finder:

   1. On the Go menu, select Go to Folder...

   2. Copy and paste the following location into the 'Go to the folder:' dialog box and select Go:

      ~/Library/Group Containers/UBF8T346G9.Office/Outlook/Outlook 15 Profiles/

4. Drag the 'Main Profile' folder to the Privacy tab. Once added, remove the folder from the Privacy tab, and Spotlight will re-index the folder.

   You must perform this step for any additional profile folders you have.

See the following article from Apple to learn more: How to rebuild the Spotlight index on your Mac.

When to use the tool

Use this tool if search results within Outlook show nothing or return older items only. For example, if you search for an email message that you already have open and that message isn't displayed in the search results.

How to use the tool

1. Download and open the Outlook Search Repair tool.

2. Follow the instructions.

   Note The tool searches for duplicate installations of Outlook. If no duplicates are detected, go to step 3. If duplicates are detected, remove the duplicate Outlook installations, and then restart the system. After your system is restarted, the Outlook Search Repair tool may reopen. If it does reopen, exit and restart the tool.

3. Select Reindex.

   Note The Outlook Search Repair tool displays a 'Reindexing, please wait' message while it works. Wait for this process to finish. This may require an hour or more, depending on the size of your Outlook profile. Outlook doesn't have to be open when the repair occurs. A spotlight search will be slower and may not finish while the index is being repaired.

4. Exit the Outlook Search Repair tool when you receive the following message after the repair is completed:

   Done! Reindexing has completed!

OutlookResetPreferences

The Outlook Reset Preferences tool resets all Outlook preferences to their default settings.

When to use the tool

Use this tool to reset any customizations that you've made to Outlook by using the Preferences option on the Outlook menu. This tool also stores the settings for the Outlook window size and position. This tool shouldn't be needed most of the time. But it can be useful.

Note The Outlook Preferences file doesn't contain all the preferences for the application. Also, resetting Outlook preferences doesn't remove email messages or account settings.

How to use the tool

1. Download and open the Outlook Reset Preferences tool.
2. Click the Reset Now! button. This closes Outlook if it's open, and then resets the preferences to their default settings.
3. Exit the Outlook Reset Preferences tool.

SetDefaultMailApp

The Default Mail Application tool lets you easily make Outlook the default mail application.

When to use the tool

Use this tool if you want Outlook to open a new email message when you click a mailto: link in an email message or on a website. Selecting a mailto: link opens the default email application. Outlook isn't the default email application until you change that setting.

How to use the tool

1. Download and open the Default Mail Application tool.
2. In the Default Mail Application dialog box, select com.microsoft.outlook, and then click Make Default.
3. Exit the Default Mail Application tool.

ResetRecentAddresses

The Reset Recent Addresses tool lets you reset recent addresses that Outlook stores. This tool deletes all recent addresses instead of you having to manually delete addresses one at a time.

When to use the tool

When you compose an email message and add people on the To, Cc, or Bcc line, Outlook suggests names as you type characters. The list of names that Outlook uses is a combination of stored contacts, the company directory, and recent contacts. Recent contacts have an 'X' character next to each name. Without this tool, you have to click the 'X' on each contact to remove that contact from the Recent Address List. The Reset Recent Addresses tool cleans out all recent addresses at the same time.

How to use the tool

1. Download and open the ResetRecentAddresses tool.
2. Click the Reset Now! button.
3. Exit the Reset Outlook Recent Addresses tool.

Corruption in any Outlook profile which contains configurations, email accounts, Outlook settings may lead to problems like disconnection of emails within the Outlook application, arising of certain Outlook errors like “Cannot start Microsoft Outlook.”, “Operation failed”, etc. while trying to access the application or running any operation in the Outlook, freeze up or slowdown of functions in Outlook, etc.

The source of corruption in Outlook profile can be different – oversized PST file, corrupted PST file, sudden system shutdown, invalid login attempts to profile, improper Outlook installation, interference of linked applications, old updates, faulty Add-ons, virus intrusions etc. To repair the corrupted Outlook profile, user should research in all areas and perform the possible solution for it.

How to deal with corrupted Outlook profile initially?

The first trial would be running your Outlook application in safe mode. For that, you need to type “outlook /safe” in the Windows run box opened by pressing Windows and R keys on the keyboard together. It is advised to disable or remove Outlook Add-ins from Options to avoid its intervention in the Outlook functioning. And if it does not help, you can check for the available updates for your Microsoft Office program. Run the update if available as sometime running application on old updates would affect its current functioning.

Another way to tackle the corruption in Outlook profile is removing it and recreating a new Outlook profile to link your account with. For this, user just needs to move to Control Panel, click on Mail option and then click on Show Profiles option. The Mail dialogue box will open. Here, select your corrupted Outlook profile and click on Remove option. Then click on Add from the same dialogue box, provide a name to the profile and click on OK.

The new Outlook profile will be created which you can set as default for your account using Always use this profile option.

Try running your Outlook application now. If everything is OK, then this method worked. But there are high chances that corruption would re-appear in form of error messages. So, please carry on with the next (repair) solutions in this blog.

Repairing damaged or corrupted Outlook profiles in different Microsoft Outlook versions

If you suspect that your Outlook profile is damaged, then you can certainly perform a manual repair on it. You can visit the Account Settings from your respective Outlook version, select that damaged Outlook profile and use Repair option to perform the repair. For different Outlook versions, the way to perform this repair is different. For user’s understanding, we have divided it into two sections.

• Repairing Outlook Profile in Outlook 2007
• Repairing Outlook Profile in Outlook 2010/2013/2016/2019

Repairing Outlook Profile in Outlook 2007

1. Launch your Microsoft Outlook 2007 application.
2. On the menu bar, click on Tools menu and then select Account Settings from the drop-down list.
   
3. On the Account Settings window, select Email option, then choose the Outlook profile to be repaired and click on Repair.
4. Continue the repair process by following the set of instructions given further.
5. Once the repair is completed, restart the Microsoft Outlook application again and check if there is no error due to Outlook profile.

Repairing Outlook Profile in Outlook 2010/2013/2016/2019

1. Launch your Microsoft Outlook version (any of Outlook 2010/2013/2016/2019.
2. Click on the File menu and then follow Account Settings>>Account Settings.
3. The Account Settings window will get open. Click on Email tab, select your Outlook profile and click on Repair option.
   
4. Next, provide your email account login details and click on Next.
5. The email server set up for the repair process will get start. Wait until it gets completed.
6. Click Finish to complete the process. The email account is successfully configured with the repair of the Outlook profile.
7. Restart the Outlook application and confirm the changes.

We just read the manual repair process of the corrupted Outlook profiles. Sometimes it works or sometimes it does not. If you are still getting issues or errors, then problem may lie in your Outlook database file, i.e. PST file. It is possible that your PST file is corrupted for which you can try the manual repair solution, i.e. in-built utility scanPST.exe also known as the Inbox Repair tool. The default location of this utility is as under:

First close your Outlook application. Then, find the application and double click on it to start it. Click Browse and add the PST file from your system location. The default location of the Outlook PST file is

Or can be different based on Outlook versions.

Once the file is added, click on Start to start the repair process. The scanning of the added PST file for repair will get started. It reports for involved errors, click on Repair to repair those errors. Wait until the process gets finished. Click on OK.

Though this Inbox Repair tool manages to repair the corrupt PST file but is not completely reliable due to added limitations.

• Do not repair PST files more than 2GB size
• Do not repair password protected PST files
• Do not recover permanently deleted or lost data from files
• Needs to be run multiple times for complete repair
• Do not repair highly corrupted PST files
• Do not repair multiple PST files together
• Includes chances of data loss during and after the process.

Note: Users can also try to perform the online repair on the Microsoft Office application from the Control Panel Programs and Installation option.

All these limitations are unavoidable. So, we suggest you a completely automated, efficient and reliable third-party utility – the PST Repair tool. The tool efficiently supports all PST files whether protected, highly corrupted or very large sized for the repair process. Users can apply certain filter options to save only the desired data after the repair. Moreover, the tool even previews the data before saving to the destination. Get a trial of the tool from its free demo version available online. We promise you the finest and best repair of Outlook PST data with this advanced tool.

Conclusion

Repair Microsoft Office 365 App

Some primary solutions to deal with corrupted Outlook profiles are discussed along with the main repair processes. Manual ways to repair corrupt Outlook PST files are also mentioned for the Outlook users as corrupted database file is a potential reason for corrupted Outlook profile.